Advanced Digital Culture Insurance
- Digital channel for insurance
- Back end administration to manage products, offering, users
- Insights for campaigns
- online claim submission
- Integration with core insurance and 3rd party systems
Advanced Digital Culture Insurance Solution for Improved Collaboration and Productivity
A highly collaborative digital culture system is equipped with advanced business-focused mission-critical features for better overall customer experience with greater flexibility and 24/7 global access. The solution provides full visibility and control to various business functions and makes daily business tasks easy and stress-free.
Few points on the objective client wanted to achieve
- Encourages digital culture (with improved collaboration).
- Increase sales, agility, productivity, and Profit by enabling up and cross-selling.
- Enabling global access, 24 hours a day, 7 days a week.
- Live Communication & improve of quality of services (for Policy Holders)
- Automation of the manual, far-reaching, critical process of the Insurance business.
Key solution elements (business functions)
- Web / Mobile Apps offering e-Services to customer.
- Non- Medical Claim Processing – For Claim review and approval function
- Quotation Module- For corporate and complex policy requirement leading to purchase.
- Business Rule Matrix – Enable customers to change benefits/features of the policy and directly buy the policy online.
- Integrations with Core insurance system and enabling live data access across Omni channel.
- Administration – For services definition and configurations
- Management Dashboard – Giving visibility of sales for different dimensions, like the product, region, age bracket.
Key benefits achieved through this solution (qualitative)
- An overall better customer experience with greater flexibility.
- Data-driven customer insights
- Greater resource management and reduce the cost of customer acquisition.
- Collaborate with confidence while maintaining full visibility and control with help of customer
- Increased operational success by transformational execution.
Any KPIs / measures that could quantify the benefits (quantitative)
- 75% reduction in customer acquisition cost with help of digital transformational.
- 50% increase in Customer retention index by offering renewal of policy and insights to customer’s policy.
- Conduct market and customer research at a fraction of the usual cost.
- Increase response time by reaching your target audience fast.