PAI serves thousands of citizens and employees, each requiring frequent access to service information and internal HR support. Previously, this demand was handled manually through help desks and support staff, resulting in:

• Overloaded HR and public service desks
• Delays in providing routine information and document services
• Limited service hours and multilingual communication barriers

PAI needed a scalable and accessible solution to reduce support burden and improve the end-user experience across both public and internal interactions.