One of Kuwait’s leading banks was burdened by a manual process to verify and update customer data through an external Civil Service Commission (CSC) portal. Every day, new potential customer entries were added to Excel sheets, and staff had to log in manually to validate customer information and update their banking records.

This process was:

• Time-consuming and error-prone
• Requiring repetitive logins and updates
• Dependent on manual verification for every entry
• Causing delays in onboarding and operations

The bank needed a faster, automated process to keep customer data synchronized and accurate across systems.