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Maintenance & Support

Keep Your Systems Running. Secure. Supported.

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Scalable Support Services that Keep Your Business Always On

At DPS, our Maintenance & Support services are designed to ensure system availability, security, and performance—24/7. We manage complex applications, monitor mission-critical systems, and provide end-to-end infrastructure support so your teams can focus on what matters most. Whether it’s managing applications, monitoring infrastructure, optimizing databases, or delivering managed IT services, our support framework is built around SLAs, automation, and proactive response—backed by deep domain expertise and operational excellence.

Offerings

SLA-Driven Support

Uptime Backed by SLA
0 %
Average Resolution Time
0 hrs
Real-Time Monitoring
0 /7
Escalation Handled Within SLA
0 %

Our Approach

  • Evaluate current systems, risks, and
    support requirements
  • Define SLAs, escalation paths, and custom KPIs

Assessment & Planning

  • Evaluate current systems, risks, and support requirements
  • Define SLAs, escalation paths, and custom KPIs

Onboarding & Knowledge Transition

  • Document infrastructure, applications, and workflows
  • Transition operations from existing teams or vendors seamlessly

Monitoring & Issue Management

  • Implement 24/7 monitoring for infrastructure, apps, and databases
  • Triage, resolve, and track incidents with full SLA accountability

Optimization & Continuous Improvement

  • Identify recurring issues, perform root cause analysis
  • Recommend enhancements, apply updates, and automate wherever possible

Reporting & Governance

  • Provide real-time dashboards, monthly reports, and review meetings
  • Maintain complete transparency and alignment with business objective

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FAQs

ADM manages apps. MDM controls mobile devices and their data.

Cloud runs online. On-premises runs locally on company servers.

Most SOC teams respond within a few minutes for critical alerts.

It’s fixing bugs, improving performance, and closing security gaps.

They show system health, alerts, and trends for smarter decisions.

Find the root cause, fix it fully, and track for repeat issues.

It’s software that watches systems and alerts you to problems.

The NOC monitors systems 24/7 and resolves outages fast.

Use monitoring, backups, quick support, and regular updates.

By tracking speed, errors, and queries in real time.  

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