Reliable Application Management & NOC Services
At Digital Processing Systems (DPS), we view delivery as just the beginning of our partnership. Our Support & Maintenance methodology ensures your systems remain secure, resilient, and optimized long after launch. From Application Management Services (AMS) and managed services to database support and 24/7 Network Operation Center (NOC) monitoring, we provide proactive maintenance and fast issue resolution to keep your operations running smoothly and your users satisfied
At DPS, Support & Maintenance is a structured, ongoing process. We focus on prevention, responsiveness, and continuous improvement to keep systems secure, stable, and future-ready
We begin with a clear understanding of your environment, defining maintenance goals, risk areas, and performance benchmarks. This ensures the right scope, SLAs, and response protocols are in place.
Through continuous monitoring, we detect anomalies and potential risks early. Preventive measures and health checks help minimize downtime and extend system life.
When issues arise, our structured escalation process ensures fast triage, root-cause analysis, and resolution minimizing impact on your business.
We regularly apply patches, updates, and performance tuning to keep systems efficient, secure, and aligned with evolving business needs.
We capture lessons learned from incidents and performance reviews, feeding them back into the maintenance cycle- This creates a culture of ongoing refinement and higher reliability over time.
We focus on prevention, not just fixing problems, with continuous monitoring and early detection.
A clear cycle of planning, monitoring, resolution, and improvement ensures consistency and reliability.
Our support framework runs around the clock, ensuring issues ar addressed quickly, no matter when they occur.
Every incident becomes a lesson, feeding back into stronger processes and smarter systems.
Support is tailored to SLAs, compliance needs, and your organization’s evolving priorities.
Our support framework runs around the clock, ensuring issues are addressed quickly, no matter when they occur.
Let DPS be your long-term partner in reliability. With our structured Support & methodology, your systems remain secure, stable, and optimized day after day, year after year.
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DPS GPT
Agentic & Generative AI
Robotic Process Automation
HR Agent
PMO Agent
Experience Transformation
Custom Development
Cloud & Infrastructure
Data Engineering
Maintenance & Support
Government/Public Sector Industry
Aviation
Telecommunication Industry
Education
Healthcare
Retail & Distribution
Banking and Finance
Insurance Industry
eTAMS
MAWARED
iMutalaba
MVSS
LaTalamus
eMosad
Project Management
Quality Assurance
Communication and Reporting
